Claims

  • Winter Storm Update

    This unprecedented inclement winter weather is causing many issues for our valued members. Power outages and sub-zero temperatures can sometimes result in frozen plumbing pipes that may rupture and cause leaks. If you have an unfortunate pipe break due to the freezing temperatures and it has caused a water leak in your home, we will be here for you.

    It is important to try and mitigate the damages caused by a ruptured pipe. The first step is to shut off the water supply before the point of the leak. It is sometimes necessary to shut off the line at the main water meter that is many times located near the curb in front of your home. Depending on the location of the leak, however, it may be possible to close the valves near your water heater.

    Once the water has been shut off, you or your plumber may make repairs to the plumbing system. If it is necessary to remove damaged furniture, ceiling, wall, and/or flooring material, you may do so. We ask that you have the damaged property available for viewing by your adjuster and that you do not make any permanent repairs before an inspection by your assigned adjuster.

    We request your patience as we work to get all claims reported and assigned to adjusters so they may help you with questions and the resolution of your claim.

    Claims can be filed online using the MyRVOS customer portal or by calling 800-792-3084.

    Thank you for trusting RVOS Insurance where we are “Neighbors Helping Neighbors”.

  • Get The Claims Process Started

    We know accidents happen at the most inconvenient times.  That's why our agents, adjusters, and staff are here to help you 24/7.  Consider us your neighbor.  We're there to lend a helping hand when you need us most.  That's our motto, neighbors helping neighbors since 1901.

  • How do I file a claim?

    To file your claim easily and quickly, you can login or register with the MyRVOS Customer Portal or you can contact your agent. Please file any claims as soon as possible.

    For emergency claims assistance on weekends or after business hours, please call 1-800-792-3084.

    After you file a claim, we'll be in touch with you shortly to walk you through the claim process, evaluate your coverage and assess the damage.

    Depending on the type of claim, you may need to complete some forms. Some of these forms are available for download from the claims form section located lower on this page. Your adjuster will provide you with more information about which forms need to be filled out.

  • If you have experienced a loss:
    • If your property has sustained extensive damage, do not go back inside until cleared to do so by emergency personnel or local officials, even if the damage is confined to one room.
    • Be sure to provide all phone numbers where you may be reached, especially if your home is uninhabitable.
    • Provide as much detail as you can about damage to your property. Take pictures of the damage as soon as possible.
    • If you are making any necessary temporary repairs, save your receipts. This will help you get reimbursed for these expenses.
    • If personal property was damaged, fill out the personal property inventory form. This will help speed up the settlement process.
  • Claims - Forms available for download

    The following forms are available to help you in the claims process:

    • Personal Property Inventory  Personal Property Inventory Form   Personal Property Inventory Form
    • Lightning Loss Affidavit  Lightning Loss Affidavit

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